Softline Vietnam helps Lotte maintain IT infrastructure

Lotte Data Communication aims to set up a technical servicing system to promptly resolve all issues related to Microsoft product support without increasing the number of IT specialists on staff. The servicing system will help ensure the round-the-clock operation of its IT infrastructure and reduce downtime.

Softline has analyzed Lotte Data Communication’s expectations and proposed comprehensive expert-level support with a round-the-clock response and preventive maintenance system.

Ilya Anzhiganov, managing director of Softline’s emerging markets in Asia, said the company, with its international experience and substantial local resources, has defeated its rivals in being chosen to offer Lotte Data Communication with effective solutions at a reasonable price.

The project once again demonstrates that customers trust the professionalism and expertise of the Softline team, Anzhiganov added.

According to Choi Jong Pil, director of the Hanoi Branch of Lotte Data Communication, Softline’s support services are clear, accurate and fast. All execution guidelines are effective for the company’s system operations, he said.