HSBC strikes settlement deal with Payoo

HSBC Vietnam has made settling credit card payments more convenient than ever, thanks to a new cooperative arrangement with the VietUnion Online Services Corporation.

Customers can easily and quickly pay off their HSBC credit card balance using VietUnion’s payment solution, Payoo, which is available at certain convenience stores and retail outlets nationwide.

From January 15, HSBC credit card holders need only follow a few simple steps at any retail outlet offering Payoo: swipe their card, check the payment details when printed out, then settle up by paying cash.

The simple service is now available at Circle K, Ministop, Aeonmall, GS25, Household Pico, Household HC, Mediamart, and Hoang Ha Mobile outlets. The network is to grow to 5,000 by March, with more retail chains joining and providing greater choice.

This represents another out-of-branch channel for HSBC’s customers to settle credit card payments, along with internet banking and ATMs, and is in line with the bank’s strategy of continually offering customers more simplicity, flexibility, and security when using HSBC credit cards.

It’s also important as a cooperative arrangement between an international bank in Vietnam and one of the country’s most innovative financial technology (fintech) companies to meet the rapidly changing needs of customers for convenient and modern financial services.

Mr. Sabbir Ahmed, Head of Retail Banking and Wealth Management at HBSC Vietnam, said that customers expect to have a modern banking experience and seek easy access to products and services with added value. “With the great benefits we offer with our HSBC credit cards and the swift payment settlement now available via Payoo, we have been able to optimize the customer experience to meet needs,” he said. “As always, the customer experience is at the heart of everything we do. This latest offering is another example of how we constantly seek to adapt and anticipate the needs of our customers in the quickly-evolving technology world.”

The HSBC Group works closely with dozens of technology companies and research institutions around the world to advance its own digital capabilities.

In line with the group’s approach, HSBC Vietnam has actively ramped up its digitalization by applying HSBC’s global solutions while exploring solutions developed by local fintech companies.