Support

OTP card is an Online Transaction card used when making transactions on K-Home & K-Pro software

Note:

– Customers are fully responsible for the confidentiality of the contents printed on the grid cards.

– In case of card loss, customers must immediately contact KIS to cancel the old card and issue a new card, and change the access password to ensure security.

HOW TO USE OTP CARD

LOGIN

You can login link: https://online.kisvn.vn

Click “Sign in”:

+ Step 1: Enter ID: 057C …………. (The number of your “securities trading account”)

+ Step 2: Enter password: ……….

After successful login, please change your password to ensure the security of your account.

+ Step 3: Press the button “Login”

+ Step 4: The screen to confirm OTP password appears.

+ Step 5: Enter the OTP password

For example: (1) Number of OTP password: 34 => OTP password: 3438

– Click “Confirm” to enter the order screen

NEW OTP CARD

In case your card is damaged/ lost/ incorrect,  you need to re-issue a new OTP card, please contact:

Option 1: Go directly to the head office or KIS branch to make changes

*** Bring original ID card

Option 2: Send mail by post: Provide a copy of ID card and request for re-issuance of OTP card.

Fee re-issue OTP card: 50.000VND

Adress to: Customer Service Department – Floor 3, 180-192 Nguyen Cong Tru Street, Nguyen Thai Binh Ward, District 1, HCMC.

Tel: (84-28) 3914 8585              Fax: (84-28) 3821 6898.