Thành phố Hồ Chí Minh

Chuyên viên

Responsibilities:

Receive and handle customer inquiries, requests, and concerns regarding the company's products and services through the Call Center and online channels.
Provide accurate and timely information to customers and ensure a professional customer experience.
Handle customer complaints and follow up to ensure issues are resolved effectively within the required timeframe.
Make outbound calls to customers as assigned, including customer follow-ups, service updates, and campaign-related activities.
Coordinate with relevant departments to resolve customer issues and ensure smooth service delivery.
Prepare daily reports and maintain accurate records of customer interactions and cases.

Requirements:

No experience required - training will be provided.
University degree preferred, especially in Economics, Finance, Business, Services, or Foreign Languages.
Good communication skills in English or Korean.
Clear, pleasant, and professional voice with good listening skills.
Customer-oriented, patient, and able to handle difficult situations effectively.
Hardworking, proactive, flexible, and willing to learn.
Able to work well under pressure and coordinate effectively with other departments.

Benefits:

Competitive salary based on experience and capabilities.
13th monthly salary and attractive annual performance bonus.
Social insurance contributions based on full salary.
Individual health insurance card (if eligible).
Free parking for all employees and phone allowance (if eligible).
Quarterly team-building allowances per department
Top performers have the opportunity to visit the company’s headquarters in South Korea, with annual organized trips.
100% tuition support for professional certifications (brokerage, analysis, fund management), language courses, and specialized training programs annually.
Direct training and mentorship from experienced industry professionals.
Opportunities to participate in workshops and professional events to enhance knowledge and stay updated on market trends.
Expand your professional network and develop a long-term career in the securities industry.
Annual health check-ups, company trips, and other engagement activities.