Responsibilities:

●     Receive and handle customer inquiries, requests, and concerns regarding the company's products and services through the Call Center and online channels.

●     Provide accurate and timely information to customers and ensure a professional customer experience.

●     Handle customer complaints and follow up to ensure issues are resolved effectively within the required timeframe.

●     Make outbound calls to customers as assigned, including customer follow-ups, service updates, and campaign-related activities.

●     Coordinate with relevant departments to resolve customer issues and ensure smooth service delivery.

●     Prepare daily reports and maintain accurate records of customer interactions and cases.

Requirements:

●     No experience required - training will be provided.

●     University degree preferred, especially in Economics, Finance, Business, Services, or Foreign Languages.

●     Good communication skills in English or Korean.

●     Clear, pleasant, and professional voice with good listening skills.

●     Customer-oriented, patient, and able to handle difficult situations effectively.

●     Hardworking, proactive, flexible, and willing to learn.

●     Able to work well under pressure and coordinate effectively with other departments.

Benefits:

●     Competitive salary based on experience and capabilities.

●     13th-month salary and attractive annual performance bonus.

●     Monthly awards for outstanding employees.

●     Social insurance contributions based on full salary.

●     Individual health insurance card (if eligible).

●     Free parking for all employees and phone allowance (if eligible).

●     Quarterly team-building allowances for each department.

●     Opportunity to visit the company's headquarters in South Korea for top-performing employees.

●     100% tuition support for professional certifications (brokerage, analysis, fund management), language courses, and specialized training programs.

●     Direct training and mentorship from experienced industry professionals.

●     Opportunities to participate in workshops and professional events to enhance knowledge and stay updated on market trends.

●     Expand your professional network and build a long-term career in the securities industry.

●     Annual health check-ups, company trips, and other employee engagement activities.

Working time and location:

●     Time: Mon to Fri, 8AM-5PM

●     Location: Level 3, TNR building, 180-192 Nguyen Cong Tru, Ben Thanh Ward, HCMC

How to apply: Interested candidates are invited to submit CV in English to: mai.nguyen@kisvn.vn

For further information or inquiries, please contact: +84 305 307 675 (Mai) via phone, Zalo, Viber, or WhatsApp. Thanks for your interest.